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    Ordering Policy

    How do I know when my order has been shipped?

    You’ll receive an email once your order ships, provided a valid email address was entered at checkout. Please note that seasonal order volume and game-day operations may cause processing delays.

    Can I make a change to my order?

    Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically you can only make a change to your order within 24 hours of your order being placed. Even then, we regret to say, we cannot guarantee that your order change request can be granted.

    If your order has not yet been shipped out, please use the contact us form and include the details of your possible correction. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request. 

    Gift Messages

    You can add gift messages to your order by entering your message on the "Shopping Cart" page. At the very bottom of that page, you can enter your message under the area that reads, "Special Delivery Instructions or Gift Message" and enter your message in the box provided. Your gift message will be included when your order is shipped.

    Cancelled items:

    Please note that our team store also serves as a retail store, and while we do our best to keep our website inventory updated and fulfill every order, there may be occasions when an item sells in-store before we are able to process your online order. If this occurs and the item is no longer available, the order will be canceled and a full refund will be issued.

    We apologize for any inconvenience and appreciate your understanding as we work to provide the most accurate inventory information possible.