Return Policy
Exchanges/Returns
We will happily exchange or refund any unworn or defective merchandise within 30 days of purchase/delivery. The item must have the original manufacturer tags in place.
If we have shipped an incorrect item, let us know and we will send you a prepaid shipping label. Once we receive the returned item, we will ship out the correct item provided it is still in stock. If the item is out of stock, we will issue a refund.
To help us rapidly process your request, please return a copy of your receipt/packing slip with the merchandise. We recommend that you return items via an insured mail service for your protection.
Send returns to:
Rome Emperors Official Store
755 Braves Boulevard
Rome, GA 30161
Damaged or Defective Items
If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.
We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
Partial Orders
If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.
If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out.
Wrong item received
If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.
We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.
When can I expect my credit to be completed?
Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.