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    Shipping Policy

    What shipping options do I have?

    We ship all of our products via USPS Ground Advantage, Shipping time can take anywhere from 2-5 business days.

    How do I calculate my shipping and handling costs? 

    In order to calculate your shipping costs, simply place the item(s) in your shopping cart, go to checkout and enter your shipping address information and you can see the shipping costs for your desired item(s).

    PLEASE NOTE: ONCE YOUR ORDER LEAVES OUR FACILITY, THE ROME EMPERORS ARE NOT LIABLE FOR ANY DELAY, THEFT, OR DELIVERY ISSUES.

    How long does it take to process orders?

    Due to the high volume of orders we receive daily, our policy allows for up to 3-5 business days before your order is shipped out. Sometimes we are able to ship our orders out within days of your original order place date.

    Inventory Availability

    We will make every attempt to list only in-stock items; however, there may be instances when a popular item may sell out quickly. You should also note that our store is opened during the week and during games and some items may sell out during these times.  Should this occur, your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.
    In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday-Friday 9:00 am - 5:00 pm EST. 

    Tracking your order

    You will receive a tracking # for your order in your shipping confirmation email.
    Please be advised that mail carriers do not include weekends or holidays as ship dates.

    International Shipping

    For international shipping, click the 'INTERNATIONAL CHECKOUT' button. Rates vary by country.

    It is the goal of the Rome Emperors to provide excellent customer service through the online ordering and shipping process; however there are circumstances beyond our control for which we are not responsible. Packages shipped and delivered to the designated address but, not received, is one circumstance in which we can not assist in the pursuit of that package. A delivered package which is not received by the recipient must be pursued through USPS by that individual.  Should this unfortunate circumstance occur, It is not that we would not like to help our customers, but once delivered the postal service will not speak to us regarding the package, only the customer can file the complaint and have it pursued.